General Questions

ActivityTracker can read motion data from both your iPhone and your Apple Watch.

In case you take steps with your Apple Watch alone you need to activate the syncing between your iPhone and your Watch in order to have the steps showing in ActivityTracker. To activate the sync you need to enable Sync Watch & HealthKit in the app's Profile settings.

ActivityTracker reads the motion data from the motion processor in your iPhone or Apple Watch. It's the same data displayed by the Apple Health app. According to various tests the motion processor is very accurate, as accurate as a dedicated tracker like FitBit, Jawbone, you name it.

A flight of stair climbed is considered when you gain 10 feet (3 meters) in elevation and take about 16 steps. This is a very sensitive measurement which can be wrong sometimes.

ActivityTracker reads the flights of stairs climbed from the Motion Processor in your iPhone or from Apple Health if you have activated Sync Watch & Health in the app's Profile settings.

We take your privacy very seriously. We do not share or sell information about our customers. Ever. Our business model is to make money from upgrades to the PRO version and from in-app advertising.

More so, all your motion data is stored in the app on your iPhone and nothing is sent to our servers. If you delete the app you delete all motion data gathered by ActivityTracker.

ActivityTracker reads the steps and flights of stairs climbed from the motion processor in your iPhone. The motion processor stores data for the last 7 days so we can get this historical data at first launch.

ActivityTracker uses scientific formulas to calculate those variables as accurately as possible. The distance is calculated from the steps you took and by taking into account your height and your sex. The burned calories are calculated from your steps and by taking into account your Weight, Height and Sex.

To delete your activity data (without settings) go to Data Management > Delete data in the app's Profile settings.

You can also just delete the app from your iPhone. Then install the app again for a fresh start.

It can happen if the app data gets corrupted somehow (for example by importing a custom XML with bad formatting). The solution is to delete the app from your iPhone and then reinstall it. Since the historical data can be imported from Apple Health no data should be lost.

Apple Watch

If you take steps with your Apple Watch and without your iPhone you will not see the steps cumulated between your Apple Watch and iPhone unless you activate syncing from the app's Profile settings > Sync Watch & Health.

If you have upgraded to PRO but the Complications on your Watch face still show no data then open the ActivityTracker app on your iPhone and update anything in the app's Profile settings (like Weekly Target), then open the Watch app and your complications should be updated.

If this does not solve it, you can also try to swipe and change a few watch faces, then change back to your current face. If still not working, try to restart your Apple Watch.

As a last resort you can try to reinstall the Watch app:

  1. On your iPhone open the Watch app, scroll until you find the ActivityTracker app
  2. Tap on it and disable the checkbox Show App on App Watch
  3. Then tap Back
  4. Scroll again until you find ActivityTracker with an Install button next to it
  5. Tap on Install

After downloading ActivityTracker on your iPhone you need to open the Watch app then select My Watch and scroll down until you find ActivityTracker. Then tap Install.
Troubleshooting: If you can't see the ActivityTracker app listed there, restart your iPhone and try again.

Apple Health

ActivityTracker reads data from the Apple Health app so it needs access to the Apple Health app. Also Apple Health has to work properly on your device.

  1. You need to make sure that ActivityTracker has access to the Apple Health data in the iOS Settings > Privacy > Health > ActivityTracker > Tap on Turn On All.
  2. Still not working? Open the Apple Health app, is it showing you steps taken for today or the last week?
  3. No steps shown in Apple Health? Then go to iOS Settings > Privacy > Motion & Fitness, and make sure the Health app has access.
  4. Still not working? Try to restart your iPhone.

Also make sure you wait up to 10 minutes after finishing your activity before the stats are updated. This is because data is read from Apple Health where is synced with other sources like Apple Watch.

Have you activated Sync Watch & Health in the app's Profile settings? If not both your iPhone and Apple Watch will record steps independently.

Do the steps reported in ActivityTracker on your iPhone differ from the steps reported in ActivityTracker on your Apple Watch?

Try to restart both your iPhone and Watch. If this does not solve the problem you may try to delete and reinstall ActivityTracker. If the problem persists, contact us from within the app and also mention the Watch type and watchOS version.

If you have enabled in the app's Profile settings: Sync Watch & Health, then you can add steps manually in the Apple Health app and they will show up in ActivityTracker.
Open the Health app, go to Steps and tap on the plus sign (top right corner) then select the date and add your steps. The newly added steps will show-up in the Health app as well as ActivityTracker.

PRO Upgrade

If you are still seeing ads it means that your purchase has not gone trough so you can select Buy PRO again without worries of being doubly charged.

We do not handle payments but Apple does through iTunes. So when you select Buy PRO, Apple will charge your credit card on file in your iTunes account. iTunes makes sure you will not be doubly charged and you can see your payments history in your account.

If you have previously bought the PRO version and you have reinstalled or updated the app, but the PRO version was not automatically reactivated and you see ads, you can activate the PRO version manually.

In the iPhone app, go to the app's Profile settings and tap on Upgrade to PRO (at the top), then tap Restore Purchase.

If your question has not been answered above, you can contact us from within the app. Go to the app's Profile settings and select Contact Us. Please keep the information automatically added (app version, iOS version) since this will greatly help us help you.

We look forward to hearing your feedback!